Refund & cancellation policy

Last updated: 21 August 2026

This policy applies to consulting engagements with Toolkit Brook (codebase audits, release readiness reviews, remediation roadmap sessions, and related facilitation). It does not cover physical goods, software licences, or subscriptions — we do not sell those.

Eligibility overview

Refunds depend on whether work has started, whether a deposit reserved a calendar window, and whether cancellation is initiated by you or by us.

Deposits

Engagements quoted above NT$50,000 typically require a 40% deposit to reserve the review window. The deposit is credited toward the final fee. Deposits are refundable minus a scheduling fee of NT$5,000 if you cancel in writing more than ten business days before the agreed start date. Cancellations inside ten business days forfeit the deposit unless we successfully rebook the window with another client for equivalent fees, in which case we refund the deposit minus NT$5,000.

Full refund

You receive a full refund of amounts paid if:

• We cancel the engagement for reasons other than your breach (for example, conflict of interest discovered after acceptance) and no substitute date is mutually agreed
• We fail to deliver the agreed written memo within the timeframe stated in the quote after access was provided on schedule, and you choose termination rather than a revised date

Partial refund

If you cancel after work has started but before delivery of the final memo, we invoice for time already spent at the daily rate implied by the quote (or a fair proportion of a fixed fee) and refund any unused prepaid balance. Minimum billable effort after kickoff is one full review day.

Non-refundable items

• Completed walkthrough sessions that already occurred
• Third-party costs you authorised in writing (for example, rented device lab time)
• Work already delivered and accepted (final memo marked accepted by email)

Rescheduling

You may reschedule once without penalty if you give at least five business days’ notice and the new window falls within thirty days of the original start. Further reschedules may incur a NT$4,000 administration fee. We may reschedule for illness or force majeure and will offer the next available window.

No-shows

If your technical contact fails to provide agreed access within three business days of the start date without notice, we may treat the engagement as cancelled by you under the deposit rules above, or convert remaining prepaid fees to a credit valid for ninety days.

Work already started

Once repository reading or facilitation has begun, fees reflect effort expended. We do not refund for dissatisfaction with severity ratings alone; we do offer one revision cycle for factual corrections as described in the engagement process.

Refund process & timing

Email info@toolkitbrook.click with your quote reference, reason, and payment method used. We confirm eligibility within five business days. Approved refunds are returned via the original payment method within fourteen business days of approval (bank timelines may add a few days).

Contact for refund requests

Toolkit Brook, Office 7, 76 Placeholder Road, Taichung 00000, phone +886 4 0000 3290, email info@toolkitbrook.click.